FAQ

Most orders are processed within 1-3 business days. Delivery time varies by destination and customs handling, and is typically shown in your order updates.

Use the order query page with your order number to view the latest logistics status. You can also contact support for additional shipping details.

Returns or exchanges depend on order status and product condition. Contact support as soon as possible after receiving your item for eligibility review.

Supported payment methods are shown at checkout and in contact/payment instructions, including available channel details configured by the store.